If you’re not completely satisfied with your purchase, you can return new and unused standard items within 14 days after reception of the product.
Made-to-order products cannot be exchanged or returned unless they are defective.
We aim to process all returns within a few days of receipt. Refunds are issued after returned items have been received, inspected, and processed.
Refunds are always issued back to the original form of payment.
In general, the cost of the return or collection of items will be paid by the customer.
If you believe there is a quality issue with your item, the product(s) can be exchanged for the same product(s) if the manufacturer confirms the defect.
In case of return of defective products, the costs of the return or collection items will be supported by Interlenzen.nl if/when the manufacturer confirms the defect.
Deadlines for making claims for damages caused by transport will be 48 hours from the date of delivery. After this time, Interlenzen.nl is not responsible for any defects that may have occurred in transit.
Dianthus, Lda / Interlenzen.nl
Rua Visconde de Santarém 75B
Important: Pack your return item with a copy of the invoice, fulfilled a return form (available here) with the reason for the return.
We cannot assume responsibility for misdirected or lost shipments, but as all of our shipping services offers tracking options, we recommend that you contact the shipping service to get more information. If your shipment was sent with Public Mail, you can contact us and we will then do an inquiry to ask for more information.
If you have any additional questions, please contact us at (+351) 241 363 134 Monday thru Friday from 9:00 AM to 6:00 PM (GMT time) or email us.